Usually they happen without warning. In most cases there is no way
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American companies spend tens of billions of dollars
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But what about when the disaster
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Here in the United States though it can be costly your business can usually get up and running again relatively quickly, due both to the plethora of services available, and the proximity of your key people to the disaster site. Overseas, however, the challenges of recovering from a disaster are multiplied by distance, time, language, lack of available services and many other possible factors. The way to get your overseas offices up and running after a disaster is to take steps towards recovery before a disaster. Here are just a few things for you to consider, which our experience has shown to be important:
Remote Data Storage One of the most devastating things that can happen to any business as the result of a disaster is the loss of information. When a mainframe is destroyed and the information stored on it is partially or completely irretrievable, many businesses can be crippled or even forced under in a matter of days. This can be particularly true of remote overseas offices, in countries where data retrieval systems are
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Secondary Call Center If the call center you use in your United States operations is disrupted or destroyed by disaster, it is usually a relatively simple matter to find a back-up that will be able to, at least temporarily, keep your business running and service your customers. This is not always the case with overseas offices and call centers. Depending on where your remote office is located and the severity of the disaster in question there
Neon Car Lights easily be a considerable amount of competition for the services of call centers surviving in country if, indeed, there are any available. While it is possible that you could transfer operations to your U.S. call centers, language can become an issue depending on the location of the customers you need to call. The best way to ensure that you have a call center available to you is to make arrangements with a secondary call center that is already staffed with personnel who speak the language you need spoken before you need them (India and Singapore are known for their multi-language services).
Emergency Staffing -- Disasters, unfortunately, do not only happen to buildings and equipment they happen to people too. Depending on the type and severity of the disaster in question, it is very possible that some of your key onsite people will be unable to work for extended periods due either to injury or their own personal disaster recovery efforts geared towards friends and family. Depending on the location of your overseas operation it might be possible to get people there from your home office, but this is almost never expedient or cost effective. The best way to make sure that your overseas operation has access to qualified replacement staff quickly is to make sure that you have retained the services of a good executive search and staffing consultant before disaster strikes.
In most cases it is impossible to predict when a disaster will strike your overseas offices but it is not impossible to be ready for them when they hit. By planning in advance, and making arrangements with people who have the expertise to act quickly and efficiently, the damage caused to your operation by a disaster can be greatly minimized. It will require some work on your part but, in the end, those days or weeks you save getting up and running again will be worth it!
Steve McLaughlin is available for consultation and can be contacted directly by Email:
smclaughlin@gmi.lu or Phone: 352-26364921. Additional information is located on his website:
http://www.gmi.lu
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